Refund policy

                  I DO NOT ACCEPT RETURNS ON PERSONALISED ITEMS.

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging and free gifts need to be returned as well. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at deanalewis11@googlemail.com. Please note you will have to pay for the return. 

If your return is accepted, i will send you the address on where to send your package to. Items sent back to me without first requesting a return will not be accepted. 

You can always contact us for any return question at deanalewis11@googlemail.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items.

Exchanges
Deanasjournas do not accept exchanges.

Refunds
I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some  time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at deanalewis11@googlemail.com.